Preston Mayieka
Getting Started with SocoAfrica

Getting Started with SocoAfrica

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Preston Mayieka
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2 min read

Table of contents

Welcome to Soco Africa, an innovative social commerce platform designed to streamline your online business operations.

This comprehensive user guide will walk you through the main features and functionalities of the platform, helping you maximize the benefits of using SoCo Africa.

Getting Started

Creating an Account

  1. Visit SocoAfrica and click on the "Get Started" button.

  2. Fill out the registration form with your business details, including your Name, Email, Mpesa Phone Number, and Password.

Registration Form

  1. Complete the registration process, and you will be directed to the onboarding screen.

Onboarding Screen

Setting Up Your Profile

  1. After successful onboarding, you will be presented with the Dashboard.

Dashboard

  1. Create a New Business by providing a name and your Instagram handle.

Create New Business

  1. Click on "Save Business".

  1. Click on "View Business" to access your shop’s page.

View Business

  1. The Dashboard displays total shops, amount processed, completed orders, and your customers.

Dashboard Overview

  1. A link to your shop’s page is available, allowing customers to purchase your products.

Shop Link

Managing Product Listings

Managing Product Listings

  1. Navigate to the "Shops" section in your dashboard.

  2. Click on one of the products; You can freely edit your product name, description, price

  1. Fill in the product details, including name, description, price, and the stock.

  2. Save the product to see it automatically synced with your Shop.

Training the AI-Powered Customer Support Bot

  1. Go to the "Customer Support Bot" section in your dashboard.

Customer Support Bot

  1. Train your customer support bot by adding common questions and their corresponding responses.

System Preferences

System Preferences

  • Set the default stock quantity per product.

  • Configure the disclaimer to be shown on the checkout page.

  • Set the default time for updating all your businesses.

  • Choose whether to receive email notifications or SMS notifications for orders.

Support

If you need further assistance, please contact our support team at https://socoafrica.com/#contact.

We hope this guide helps you make the most of SoCo Africa. Happy selling!